Frequently Asked
What is your return policy?
We do not accept returns or exchanges for sizing issues or change of mind since all items are custom printed on demand just for you. If your item arrives damaged, defective, or incorrectly printed contact us within 7 days at clydesdalemerch@gmail.com with a photo and your order number. Verified issues will receive a replacement or store credit. For all other concerns we offer store credit within 14 days of delivery.
How do I track my order?
Once your order ships you will receive a tracking number by email. Allow 24-48 hours for tracking to update after you receive your notification.
How long does shipping take?
All items are made to order. Please allow 2-5 business days for production, plus 3-7 business days for shipping. Total delivery time is typically 5-12 business days from your order date.
What payment methods do you accept?
We accept all major credit and debit cards through secure checkout.
Who benefits from my purchase?
10% of profits from every sale are donated to the Clydesdale Education Foundation, a registered 501(c)(3) dedicated to preserving and promoting the Clydesdale breed.
Do you offer international shipping?
Yes! We ship to most countries worldwide through our fulfillment partner Printful. International shipping typically takes 5-20 business days after production is complete. Please note that customs fees and import taxes may apply depending on your country and are the responsibility of the buyer. A small number of countries have shipping restrictions — if your country is unavailable it will not appear as an option at checkout.
How is my apparel printed?
We use premium DTFlex and DTG professional printing techniques depending on the garment. No iron-ons, no cheap transfers — just high quality print on premium materials. We also offer a limited apparel line with embroidery.
Can I change my order after placing it?
Because production begins quickly after ordering we cannot guarantee changes or cancellations. Contact us immediately at clydesdalemerch@gmail.com and we will do our best to help.